Colene Francheska A. Sta. Cruz

I have hands-on experience in administrative support, quality checking, data entry, documentation and operations. I review information for accuracy, follow procedures carefully, keep confidential records organized, and finish tasks efficiently.

• Accuracy first

  Information is checked for accuracy, completeness and consistency before it moves on.

• Procedure minded

  Guidelines and company standards are followed carefully, every time.

• Discreet

  Confidential records stay organized, protected and easy to find.

• Independent

  Clear communication and steady work on a remote schedule, without close supervision.

1. 01

   Client communication

   Prompt, professional replies across every channel your clients use.

   Email · Messaging · Voice & video calls · Online meetings

2. 02

   Data entry & quality checks

   Records entered carefully and reviewed, with errors and discrepancies flagged early.

   Data entry · Data review · Discrepancy checks

3. 03

   Documents & records

   Organized, confidential digital files and administrative documents.

   Document preparation · Filing · Record keeping

4. 04

   Scheduling & onboarding

   New clients set up smoothly and calendars kept in order.

   Client onboarding · Account setup · Calendar management

1. Administrative Assistant

   CurrentAug 2026 – Present

   AC Capital Market · Independent Contractor · Remote

   • Manage client communications through email, messaging, voice/video calls and online meetings.
   • Maintain organized, confidential digital records and administrative documents.
   • Assist with client onboarding, account setup, scheduling and data entry.
   • Review information and documents for accuracy, completeness and consistency.
   • Handle multiple administrative tasks independently while meeting deadlines.

2. Restaurant Supervisor

   Sep 2025 – Apr 2026

   Dunkin Donuts · Cagayan de Oro City

   • Prepared and reviewed sales, inventory, cash and operational reports.
   • Checked records for accuracy and identified discrepancies.
   • Maintained complete, organized operational documentation.
   • Ensured compliance with company procedures, standards and guidelines.
   • Coordinated with employees and management to resolve operational concerns.

3. Sales & Operations Associate

   Dec 2021 – Aug 2024

   Ohana Gadgets · Cagayan de Oro City

   • Processed sales transactions and loan applications with accurate customer records.
   • Updated product listings and promotional content on the company Facebook page.
   • Managed inventory records, cash handling and daily store operations.
   • Served as Officer-in-Charge, coordinating staff for smooth operations.
   • Handled customer concerns with professional communication.